Refund policy

A. We replace products only under the following conditions:

  1. Damaged during transit
  2. Incorrect product

To avoid transit damage and incorrect products being dispatched, we take maximum care at every stage of our dispatch process. In spite of that, if you receive a product damaged in transport, please take the following steps immediately.

Do's

  1. Inform us by email (unitedmetalemporium@gmail.com) or WhatsApp (6360213903) within 48 hours of receiving the delivery.
  2. We recommend taking photos and a video while unboxing your order, and sharing them with us if there is any issue.

Don'ts

  1. Do not accept the delivery if the packaging looks damaged when the courier hands it over.
  2. For large appliances, do not open the product until the company installer has arrived for installation.
  3. Do not use or try the product. Keep the labels and box packaging as they are.

Once your claim is accepted by United Metal Emporium, we will replace the product with a new one at no extra cost to you.

The new product will be dispatched after we receive the transit-damaged or incorrect product back at our store.

United Metal Emporium will arrange pick-up of the damaged product from your doorstep. In locations where reverse pick-up is not available, we may ask you to send the product back to us, and the courier charges will be credited to you.

If you do not inform us within the time frame above, we reserve the right to accept or reject the request at our discretion.

We will try to replace the exact product ordered. However, we reserve the right to offer an alternative product if the item is out of stock or discontinued by the manufacturer.

Spare parts, branded appliances and clearance-sale items are covered under a strict no return / no replacement policy.

B. Order modifications and cancellations

If you change your mind after placing an order, you can cancel it at any time before we dispatch the item.

Once an order is placed, the address cannot be changed, so please check your shipping and billing details before confirming the order.

Returns for change of mind (products bought by mistake, or where the buyer changes their mind) are not accepted under this policy.

Any product that has been used or tried is not eligible for return or replacement. Faults in such products are covered under the brand warranty, which varies from product to product.

For branded items, returns are not accepted for reasons such as not liking the product or performance not meeting expectations.

C. Product warranty

United Metal Emporium offers quality products from reputed brands. All branded items are covered under the manufacturer's warranty terms. No returns are applicable in the appliances category.

If you are not satisfied with the product after receiving it, contact us for help. We will review your case and offer the best resolution. Forward and reverse shipping charges may apply case by case.

Contact: United Metal Emporium, 158/1 Basement Floor, Shri Rama Plaza, DV Gundappa Road, Gandhi Bazaar, Basavanagudi, Bengaluru 560004. Phone/WhatsApp: 6360213903. Email: unitedmetalemporium@gmail.com